Terms and Conditions – Powerflush Geek
1.0 Definitions of Powerflush Geek
1.1 For the purpose of these Terms & Conditions the following words shall have the following meanings:
(a) “The Company” shall mean Powerflush Geek
(b) “The Customer” shall mean the person or organization for whom the Company agrees to carry out works & supply materials.
(c) “The Engineer” shall mean the representative appointed/employed by the Company.
1.2 Any works carried out by the company are in accordance with these terms and conditions.
1.3 For the purposes of these terms, “in writing” includes by email and any document that is set out in a hand-held device and any signature on a hand-held screen shall be treated as in writing.
2.0 Powerflush
The company recommends that power flushing should be carried out on a regular basis every 5 – 10 years as part of comprehensive maintenance of the heating system.
2.1 Powerflushing is a cleaning service only. It is not a substitute for regular maintenance and repair of Customer heating system and it will not repair or replace incorrect installation or worn or damaged parts. The effectiveness of the clean is determined by several factors inherit from the heating system. The following factors can negatively impact of the Powerflush:
(a) Poorly/ incorrectly installed pipework
(b) Wrong type of pipework – particularly in Customer heating system has say “non-barrier pipe”
(c) Completely blocked pipework
(d) Damaged or worn radiator valves or radiators.
(e) Microbore pipe – pipes with a diameter less than 15mm
2.2 The customer is responsible for making sure that:
- a) conditions at the Premises are suitable for us to carry out the PowerFlush
- b) all the necessary facilities, services and supplies are already installed and working at the premises. These include gas, electricity and water supply.
2.3 Powerflush is booked and the quote provided covers one day of power flushing with an estimated time of 8 hours in domestic premises. In case the heating system is in bad condition and
requires further cleaning, we will inform the customer and provide a further quote and the date of the work.
2.4 Powerflushing is the cleaning process and we can not guarantee the Powerflush results, especially in cases where the system is blocked or the flow of the water is restricted by blockages.
2.5 Microbore pipes and all the pipes with diameters lower than 15mm could be Powerflushed but we can not guarantee the results due low flow rate through these types of pipes.
2.6 We have to fully open and close your radiator valves and valves in your heating system according to the work carried out. If your radiator valves are old, faulty, haven’t been used for a long time or not working at all they might start leaking after any operation with them. It is the homeowner’s responsibility to keep valves in good condition and the Company does not take any responsibility for the malfunctions or leaks. We can provide a quote for replacement or repair if possible.
2.7 We will bleed your radiators after Powerflushing but any airlock removal in the pipework could be charged extra and could require booking an extra appointment. Airlocks occur due to improperly installed heating systems, and the Powerflush process is not to blame for their development.
2.8 Should the works include a power flush of the existing heating system, it must be pointed out that, whilst this treatment is generally harmless, depending on the condition of the existing components the process may find weaknesses in the system. Should any such problems be encountered then any rectification works required will be charged at extra cost.
2.9 Whilst the company will use all reasonable steps to discover any deficiencies with the Customer central heating system before carrying out the Powerflush, company is not responsible
for any damage caused by the Powerflush as a result of any faulty components and equipment, poorly made joints or pin-holed radiators caused by any internal or external damage
2.10 The company needs to use a suitable drain point to remove the dirty water. This is usually an outside drain where practicable, however, in some cases, the company may need to use a sink or toilet. Dirty water may cause staining to sanitary wear.
2.11 In carrying out a Powerflush of the Customer central heating system, the Company shall:
(a) Add cleaning chemicals to the central heating system
(b) Remove the central heating pump, filter or radiator
(c) Use a Powerflush machine to flush through each radiator and section of the Customer central heating system including the boiler
(d) Add an inhibitor to the central heating system
2.12 Balancing the system is included in the job, however incorrectly designed heating system might not be possible to balance perfectly.
2.13 Where the company do not carry out an inspection of the Customer Central Heating System before giving Customer a quotation, company will be relying on the information provided by customer in giving this quotation. Should this information be inaccurate or if following an inspection of Customer Central Heating System Company are unable to offer this product for any reason, company may increase the price or cancel this contract as a result.
2.14 All heating circuits should have a suitable drain off point but some have been incorrectly installed and do not. If the Customer heating circuit does not have a suitable drain point company may need to install one. Every effort will be made to reduce damage to Customer property, however, in rare cases, some water may escape when installing a suitable drain-off point.
3.0 Lifetime Warranty
3.1 The system needs to be serviced and Check-up annually for water quality to maintain the warranty. The following parameters need to be checked – inhibitor level, corrosion levels, pH value of water, water hardness test and TDS total dissolved solids. The system needs to be checked and serviced by an Engineer appointed by the Company.
4.0 Estimates and Quotation
4.1 The value of the estimate is what we expect to charge the Customer for the works, based on our initial discussions. In the event of unforeseen circumstances or unexpected issues arising, it may be necessary to review the original price and provide the Customer with a new estimate.
4.2 Quote is open for acceptance for a period of 60 days providing the works can be commenced within 90 days both periods from the date of quote and thereafter may be subject to revision or withdrawal.
4.3 Each quote includes a detailed explanation of the work performed. Any additional work will incur extra charges.
4.4 The company reserves the right to charge for the collection of materials, parts and equipment from any supplier unless an estimate for this work has been submitted previously.
4.5 Should the customer accept an estimate and subsequently cancel the order, the customer will reimburse the company any and all costs (including labour, materials, administration, purchasing and collecting material and equipment hire).
5.0 Payments
5.1 All appointments made with the company for works to be provided (including fixed-price works and estimates) are due for payment specified on the quote or invoice.
5.2 Where the services or works provided by the company are found to have any minor faults that need to be rectified by the company, the customer agrees to pay 95% of the total invoice amount immediately after the works are completed. The customer must then allow the company access without delay so that any faults can be resolved and completed. Payment will be due for the remaining 5% balance after the fault has been corrected, or within 7 days of the invoice date if access has not been made available – whichever is sooner.
5.3 Unless payment has been made and received in full, the company is not required to supply any guarantees, certificates or other similar documents to the customer for works carried out. This does not affect the customer’s statutory rights.
5.4 The Company may require the Customer to pay part of the Price in advance by way of a deposit
5.5 Full payment terms (including, where relevant, interval payments to be made customer) are as set out in the applicable quotation. For the avoidance of doubt, Customer agrees to settle any undisputed invoice in full within 7 days of invoice and Customer further agrees to pay us interest Bank of England base rate on any payments not settled in accordance with these Terms and the terms of the applicable quotation.
5.6 The company procedure for late payments are listed below. The company will contact the customer by phone and email to the phone number and email address provided by the customer. If payment is not made in full by the date displayed on the invoice company will proceed with the following steps and administration fees.
(a) Send the written reminder by Email, SMS or Post to the address provided by the customer if payment is not made on time, asking for immediate payment in full according to the invoice
(b) Send the Invoice to the third-party debt collector company, the customer is responsible for paying any extra charge as a result of ignoring the payment
(d) Send the Letter before the claim on notice that court proceedings may be brought against the customer. The customer is responsible for paying any extra charge as a result of ignoring the payment.
5.7 Company will charge the Customer for all reasonable costs and expenses (including legal costs and costs of any third-party debt recovery service) incurred in the collection of any overdue amount.
6.0 Customer Responsibilities
6.1 If the customer and company agree that the customer will be responsible for providing some or all of the materials and/or products needed for the works, Customer alone will bear the cost of replacement in the event the said materials and/or products turn out to be faulty and/or unsuitable.
6.2 The customer will grant us access to the premises where the works are to be carried out and will ensure that all necessary consents, permissions, and licenses, if any, have been obtained in advance of the works commencing.
6.3 Customer will ensure the safe and secure storage equipment left (with Customer permission) at the premises during the works and will be accountable to us for any loss of or damage to such equipment.
6.4 It is the customer’s responsibility to protect the items, the company will not be liable for damage to unprotected fixtures and fittings. The customer must make reasonable preparations for work to be executed. This includes the preparation of work areas to avoid damage to fixtures and fittings.
6.5 Unless the Quotation specifies otherwise, the Customer will be responsible for any cleaning and redecorating which is necessary to the Site after the Supplier has completed the agreed services.
6.6 The Customer will notify the Company in advance of any defect in the gas, electricity, plumbing and water systems in the Customer’s premises which are known to him.
6.7 It is the responsibility of the Customer to ensure that all children and pets are kept away from the areas in which we are working.
6.8 The company requires access to all necessary facilities at the customer’s location, including water supply, electricity, and restroom facilities, to carry out the work. While the customer can decline to provide these facilities, any additional time spent traveling to secure them will incur extra charges.
7.0 Company Responsibilities
7.1 The company will undertake the works with all due care, skill and diligence, will complete the works within a reasonable timeframe, and will ensure that we comply at all times with all applicable laws and regulations.
8.0 Guarantee
8.1 The Powerflush guarantee lasts for 12 months, ensuring that the water quality is adequate for proper flow through the radiators.
8.2 We do not provide a guarantee for systems with microbore pipes or for radiators older than 15 years. The age of the radiators must be verified with the installation invoice.
8.3 The Guarantee shall be for labor only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null and void if the work/appliance completed/supplied by the Company is:
(a) Subject to misuse or negligence.
(b) Repaired, modified or tampered with by anyone other than a Company Engineer. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer and will accept no liability for any consequential damage or fault.
8.4 This guarantee does not extend to existing installed equipment, pipework, fittings to anything not installed by the company.
8.5 This guarantee shall not become effective until the Customer has paid the Company in full, failing which the Customer shall not be entitled to claim the benefit of this guarantee. Work carried out by other parties is not guaranteed.
9.0 Materials and Products
9.1 Any Goods supplied under this Agreement shall be at the Customer’s risk as from delivery to the Customer’s premises save for damage caused to such goods by any negligent act of the Supplier or any of its subcontractors and the Customer will be responsible for insuring the Goods from the time risk passes.
9.2 If the customer supplies the material and for whatever reason installation is not possible due to wrongly providing materials, wrongly measured, not fit for purpose, not by British standard or the installation location will not be in accordance to British standards the customer will be charged a fee for Companies expertise, engineer advice and time spent in the property.
10.0 Insurance
10.1 Company Public Liability Insurance covers only Company work, any defects and damages on the existing installation will not be covered by Company Insurance.
11.0 Limitation of Liability
11.1 The Company does not provide qualified telephone advice and does not accept liability for advice that the Customer may claim to have received by telephone.
11.2 The customer shall indemnify the Company against all actions, claims, demands, suits, losses, costs, expenses and charges which the company may incur from a third party, and which result from a breach of the customer’s obligations, undertakings and representations and warranties in connection with this contract.
12.0 Attendance
12.1 All dates given for the start of or duration of the works are given in good faith based on the information gained during the survey and our current workload commitments. These times may be varied, however, due to unforeseen circumstances i.e. emergency callouts, breakdowns, etc. or to circumstances beyond our control. No liability will be accepted if it is not possible to meet the customer’s timescales.
13.0 Health and Safety
13.1 If at any point prior to or during agreed works factors arise that pose a health and safety risk to one of our Engineers, the Company reserves the right to withdraw services without notice. The Customer will be liable for payment in full for such works and/or labor and materials already carried out/expended on the job. This right arises where the health and safety issue is not a result of the company’s actions.
13.2 The customer will at all times ensure the environment is safe for the Company and its engineers/representatives for the purpose of carrying out the works. Customers must inform and provide the Company with information about Health and Safety issues.
14.0 Force Majeure
14.1 The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control and the Company shall be entitled to a reasonable extension of the time for performing such obligations.
15.0 Damage
15.1 Whilst all reasonable care will be taken during the execution of the works, no responsibility can be accepted for any faults or failures that may occur to existing pipework, fittings, equipment, etc. due to disturbance caused by the proposed works.
15.2 It is the responsibility of the customer to protect items of furniture, furnishings, fixtures and fittings. We will make reasonable efforts not to cause damage. It is suggested that the customer remove items that are considered to be a problem. If items remain within the working area, it is the responsibility of the customer to cover or move such items.
16.0 Miscellaneous
16.1 All notices to be given under this Agreement shall be in writing and shall be sent to the address of the party concerned by first-class post or by hand or email.
16.2 During the execution of the proposed works, it may be necessary to isolate various water, gas & electrical services. This will be advised in good time and the period of isolation will be as short as possible.
16.3 The company reserves the right to take photographs of the Customer’s facilities that are relevant to this Agreement, both before and after the provision of any Services.
17.0 Cancellation and Termination
17.1 If the Customer cancels their instructions less than 48 hours prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure together with the profit that would have been made by the Company had the work been carried out. Customers will cover all expenses for returning the materials supplied in accordance with such instructions.
17.2 Should any contract with the company be terminated by the customer without consent from the company, the customer will indemnify the company against all loss, damage, claims or actions resulting from the cancellation, unless otherwise agreed in writing. Any such cancellation does not affect the company’s right to payment.
17.3 On the expiry or termination of this Agreement (for whatever reason) Company shall immediately upon the expiry or termination of this Agreement submit its final invoice to the Customer setting out the total amounts due to the Company pursuant to this Agreement.
18.0 Decline work
18.1 The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the Company at its absolute discretion.
19.0 Complaints
19.1 We hope and expect that Customer will have no cause to complain about any aspect of our service. If, however, there is anything at any point that does not meet Customer expectations, please do not hesitate to let us know and we will do our utmost to make things right. However, if the issue is not related to products supplied by the company or work provided by the company and everything was done correctly by standards and regulations we might charge the Customer for our time. Customer can contact us through our website – https://www.powerflush-geek.co.uk/ email – info@powerflush-geek.co.uk / Phone – 07444 203403
